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Project Notes

After-Sales in Singapore: Three On-Site Repairs — Wine Cabinet, Bookcase, Dining Table — Each Fixed and Signed Off Within Two Hours

Project Notes By the Source Foshan sourcing team 5 min read

Repaired edge after colour matching, 14:15

In short

  1. 01

    Three pieces from Foshan showed damage after delivery in Singapore: a cracked top edge on a wine cabinet, a cracked door frame on a bookcase, and a split support on a dining table base.

  2. 02

    Each was repaired on site — filled, re-coloured and refinished — not shipped back or written off. The wine cabinet took 70 minutes (13:05 → 14:15), the bookcase 22 minutes (15:18 → 15:40), the table base 74 minutes (16:10 → 17:24).

  3. 03

    Each repair ended with a signed after-sales service form; on all three the client ticked Very Satisfied.

  4. 04

    This is the part of buying from Foshan that most buyers cannot get from a factory 3,000 km away: someone who turns up, fixes it and signs it off.

01

1 · Wine cabinet, 13 August — cracked top edge

Ask the team about this

The top edge of a walnut wine cabinet had cracked along the grain on arrival. The technician masked the area, filled the crack, sanded it back and colour-matched the finish to the surrounding veneer. First photo 13:05; finished 14:15; form signed 14:20.

Wine cabinet top edge cracked on arrival, Singapore, 13 August 2026, 13:05
13:05 · Before. Crack along the top edge.
Filler applied and masked during repair, 13:25
13:25 · During. Masked and filled.
Repaired edge after colour matching, 14:15
14:15 · After. Sanded and colour-matched.
Signed after-sales service form, Very Satisfied ticked, 14:20
14:20 · Signed off. “Very Satisfied” ticked.
02

2 · Bookcase, 15 August — cracked door frame

Ask the team about this

A glass-fronted bookcase had a crack in the timber door frame. Repaired and refinished in place in 22 minutes, doors rehung and the books back on the shelves before the technician left. First photo 15:18; finished 15:40; form signed 16:42 after the client had used the doors.

Bookcase door frame cracked, Singapore, 15 August 2026, 15:18
15:18 · Before. Crack in the door frame.
Door frame repaired and refinished, 15:40
15:40 · During. Frame repaired and refinished.
Bookcase back in use with doors closed, 15:40
15:40 · After. Doors closed, shelves in use.
Signed after-sales service form for the bookcase, 16:42
16:42 · Signed off. “Very Satisfied” ticked.
03

3 · Dining table, 15 August — split base support

Ask the team about this

The support inside a solid-wood dining table base had split open. Glued, clamped, filled and refinished so that the joint is stronger than the original. First photo 16:10; in progress 16:30; finished 17:24; form signed 17:30.

Dining table base support cracked open, Singapore, 15 August 2026, 16:10
16:10 · Before. Support cracked open.
Table base being repaired, 16:30
16:30 · During. Glued, clamped and filled.
Repaired table base, 17:24
17:24 · After. Joint closed and refinished.
Signed after-sales service form for the dining table, 17:30
17:30 · Signed off. “Very Satisfied” ticked.
Before you pay a deposit

Send us the quotation you were given. We will tell you what is missing from it.

A free second look from a local team that reads Foshan quotations every week: unit specs, add-on risks, packing and freight lines, payment terms. No commitment.

04

What this case shows about how we work

Ask the team about this
  • Damage is reported, then fixed — not argued about

    The client sends a photo; we book the technician. Nobody is asked to prove whose fault it was before it gets repaired.

  • Repair in place wherever possible

    Veneer, solid wood and finish work can almost always be done in the home. Shipping a piece back to Foshan is the last resort, not the first offer.

  • Timed and documented

    Every repair is photographed before, during and after with a site camera, so the client, the factory and we are looking at the same evidence.

  • Closed with a signature

    The job ends with a service form the client signs. Three out of three ticked Very Satisfied.

05

Where this goes wrong without after-sales on the ground

Ask the team about this
Without a handover planPiece arrives damaged; the factory offers a partial refund by WeChat and the buyer lives with the crack.What we doA technician books a visit, repairs on site and photographs each stage; the client signs off in person.
Without a handover planThe forwarder says it was packed that way; the factory says it was handled badly; nobody comes.What we doOne party — us — owns the piece until the client signs the form, and pre-shipment inspection photos settle who pays.
FAQ

Questions buyers ask about after-sales on Foshan furniture

What happens if furniture from Foshan arrives damaged?

Send us photos. For finish, veneer and solid-wood damage we book an on-site repair; the three Singapore repairs here took 22–74 minutes each. Replacement is arranged where a repair is not appropriate. Our QC and shipping guide explains the inspection report that records the piece’s condition before it ships.

Do you offer after-sales service outside China?

Yes, through our delivery and service partners in the destination markets we ship to — Singapore in this case. Ask us about coverage for your city when you start a project.

Is the repair as good as the original?

For edge cracks, frame cracks and split supports the repair is filled, glued and refinished to match; a glued and clamped joint is generally stronger than the original. Each repair is photographed and signed off by the client.

Planning a Foshan order that has to arrive assembled, not just arrive? Tell us the destination, the rooms and roughly how many pieces, and we will scope the buying trip, the packing and the door-to-door leg together — start your project, or read how consolidation and shipping and pre-shipment inspection work.

Put this to work

Send your list. We will tell you honestly how it would run.

A floor plan, a furniture list, a quotation you already have or a rough brief is enough. Our local team in Foshan replies within one business day with real options, prices and lead times — no commitment.

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