The buyer business took off in 2020. Its original product was information: Foshan had too many factories, customers could not find the real ones, buyers could. By the author’s account that gap no longer exists — factories market themselves on every platform, and anyone can find a maker in an afternoon.
So why do high-end clients still pay buyers? Because they are not buying information. They are buying aesthetic judgement, design capacity and service: a team that measures the flat, produces renders, coordinates every piece with every other, and treats any problem as its own. “The customer is ultimately buying the result in the home, not the furniture.” Factories who complain online that “buyers earn far more than five points” have, the author says, missed the point: the clients know, and pay, because the design and service are worth it. It also explains why national buyers can only serve the high end — low-budget clients want the cheapest furniture and go to the factory.
Factories selling nationwide answer in two ways: “source price, no middleman” for the budget-minded, and, for a few, a direct attack on the buyer’s clients — “we have the design team and the service too, and we are the real factory, so why go to a buyer?”